GENERAL TERMS & CONDITIONS
Get Informed about your rights and responsibilities. Read carefully the general terms of travel and have a nice trip!
Tickets are personal, non-transferable, and are issued in the passenger’s name. They are valid only for the itinerary, date, and seat for which they are issued.
Tickets can be booked in all travel agencies cooperating with our Company, in the company’s central offices or via our website on the internet.
Ticket issuing on board is prohibited; to avoid any inconvenience, all passengers are requested to book their tickets and have them before departure.
Complying to EU Directive 98/41, for safety reasons, a name list of the passengers is mandatory for all itineraries; the name of the passenger, gender (male, female), age range (adult, child, infant), Type and Plate number of the vehicle, if there is one, are mandatory to be registered on the ticket.
We strongly suggest our passengers notify the travel agency on their phone number (a mobile one) upon the issue of their ticket; they will be notified in case of change on scheduled itineraries e.g. detention of ship due to adverse weather conditions, etc.
You are kindly requested to notify the travel agency upon the issuing of your ticket on any passengers that need special care.
For children up to 5 years old issuing a zero-fare ticket is mandatory.
Complying with P.D 3 709/2008 of the Greek state, passengers should be on the embarkation area 40 minutes, before departure time.
3. Ticket issue due date
Tickets should be issued before the due date as specified by your travel agent when booking your ticket. In any other case, your reservation will be canceled automatically.
4. Open date tickets
Open date tickets are valid for one year from the issuing date of the first ticket not of the changed tickets. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.
5. Cancellations and refund
Tickets can be canceled only in the travel agencies where they were issued, providing the original tickets. No ticket cancellation can be made by phone. Terms of cancellation according to cancellation time
1. up to 14 days before departure: 100 % return fare
2. up to 7 days before departure: 75 % return fare 3. up to 12 hours before departure: 50 % return fare
4. for cancellations that are made in less than 12 hours before the departure, the fare is not refunded.
6. Delay or cancellation of an itinerary due to force majeure (e.g. adverse weather conditions)
Delay of departure: Passengers can embark with the same tickets.
Cancellation of itinerary: in case of cancellation, tickets are no longer valid and should be replaced with new for the next scheduled departure with available seats.
7. Ticket Loss
In the event of ticket loss, passengers need to purchase a new ticket in order to travel and then notify in writing the company providing lost ticket’s data (date of departure, itinerary, no. of the ticket), no. of new ticket purchased, and a copy of that ticket. If the lost ticket is not found by the revenue department of the company to be changed to an open date ticket or utilized within 3 months, it will be replaced by a ticket of the same type for the same itinerary. Lost ticket data can be found at the issuing agency and should be sent by mail to the company’s central offices (email@example.com).
The Company makes all effort to ensure that timetables are kept but reserves the right to make changes without prior notice if necessary.
9. Control on board
Check-in of tickets upon embarkation and during the trip is conducted by the ship’s attendant. During check-in, passengers are responsible for displaying their tickets and other documentation that justifies a ticket with a discount, if that is the case.
Luggage should be placed on special locations of the ship, complying with the crew’s indications. Valuables should not be left in the luggage.
11. Passengers with special needs
For passengers with special needs, there are special seats for their wheelchairs. Their ticket is
priced at zero when the disability rate is over 80%. For escorts, the ticket is half the price of
the entire ticket. Passengers with special abilities must have the relevant proof document with
them when issuing the ticket.
Pets remain in the middle open space of the ship (always with a leash and a companion) must
wear a muzzle. In the case of small pets, they should be transported to their cage. Passengers
traveling with a pet must always have their recently updated health booklet with them and are
responsible for its care, safety, and hygiene. Unaccompanied pets are not accepted.
13. Lost and found
In case the passengers lost or found an item during the voyage, please inform the Ship’s
Assistant immediately before disembarkation. For any information after disembarkation, you
can contact the Company’s Head Office by mail at firstname.lastname@example.org.
For safety reasons, all passengers and their belongings are liable to control. In case of non-compliance, the passenger will not be allowed to embark and the port authorities will be notified on the event.
Passengers are expected to present their ticket, passport, or other identification documents to
Passengers are strictly forbidden to enter the open outer stern of the ship. If you have a
weapon with you, please state it upon boarding.
smoking is prohibited in all areas due to the status of the ship as a “closed type”.
the ship’s authorized personnel. The Company reserves the right not to allow embarkation to passengers that fail to present their travel and identification documents.
After embarkation, disembarkation is only allowed under the permission of the ship’s authorized personnel.
15. Service Phone Line
For any question, comment or remark, passengers have the opportunity to contact via e-mail at email@example.com
16. No Smoking Law 3730
Complying with the National Law 3730 of the Greek Ministry of Health, as of 1st July 2009